Frequently Asked Questions
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ORDERS
Q: Do I need to create an account?
A: No. However, by having an account you will be able to check your order status, and also not have to fill out your address information each time you place an order. To set up an account, all you have to do is enter a password after completing your first order. You will be prompted once your order is complete. You have the option also to check out as a guest and not have your shipping information saved. If you are interested in reading our privacy policy you are welcome to read it here.
Q: How do I make changes to my order?
A: If you need to make a change to your order all you have to do is email “orders@dailyrisecoffee.com” with your requested change. We generally allow upwards of two hours to make any necessary changes to an order. Any changes after that may not be allowed.
Q: Can I return my product?
A: We take pride in the quality of service we provide and the products we create. If you find any issues with either please feel fee to give us a call at 801-825-6463 or send us an email us at coffee@dailyrisecoffee.com. For a complete breakdown of our refund policy you can read it here.
Q: How do I cancel my order?
A: If you need to cancel your online order you can do so by emailing “orders@dailyrisecoffee.com” with your request to cancel. We would ask that this action is done within two hours of your initial purchase, anything beyond that makes things a bit more difficult.
PAYMENTS
Q: How can I pay?
A: We accept all major credit cards, Apple Pay, Amazon Pay, Google Wallet, PayPal. If you are looking to use your gift card, unfortunately those are only available for use in-store and not online.
Q: Is my payment secure?
A: Yes, our store is powered by Shopify, who is PCI compliant in all 6 categories:
- Maintain a Secure Network
- Protect Cardholder Data
- Maintain a Vulnerability Management Program
- Implement Strong Access Control Measures
- Regularly Monitor and Test Networks
- Maintain an Information Security Policy
SHIPPING
Q: When will I get my order?
A: We offer multiple shipping options during checkout. You will know what you are going to pay and how long it will take based on the option you choose. We have partnered with trusted carriers (UPS, USPS, and DHL) to ensure that your package gets to you safe and sound. To see our entire shipping policy you can read it here.
Q: Can I pick up my products in-store?
A: Yes! However, the only products not available for in-store pick up is our Merch (i.e. hoodies, beanies, coffee mugs, etc…).
If you are purchasing both Merch and Non-Merch you will be able to pick up your Non-Merchandise products in-store (based on selected pick-up location when you checkout) with no cost of shipping to you. You will pay for the shipping of the Merch product(s).
Q: Will my order be tracked?
A: Yes! No matter what shipping option you go for you will receive a tracking number in your shipping confirmation email so you can know when your products will arrive on your front door!
Q: Do you ship outside the US?
A: Currently we are only shipping to the United States. However, if you are interested in receiving our products and you live outside the US, please contact us.
PRODUCTS
Q: is your coffee organic?
A: Yes and no. Depending on the blend or single origin you are purchasing, it will be marked as "Organic" or "Premium Grade Arabica Coffee." In order to provide our customers with the best possible end product we are sure to purchase high quality green coffee.
Q: What size hoodie should I order?
A: If you are purchasing any "Unisex" merch from our store you will want to be sure to check the sizing chart before purchasing. If you are concerned about it being too small, order one size larger than normal. The sizing does run a little on the smaller side.
Q: Why does the hoodie, shirt, leggings, etc... I ordered have a funny smell?
A: No need to worry, the smell will go away after you wash it. The smell is produced by the ink used to for the type of printing process we use. Any clothing item that is printed with direct to garment (DTG) printing will smell the same, until it is washed. Now you can take a deep breath.
Q: Where can I buy your whole bean coffee?
A: At any one of our 3 retail locations. You can find it in the wild at participating community partners. We have partnered with both Harmon's and Smith's to exclusively sell a selection of our whole bean coffee in their stores. If you are looking for more flavors, you can order online or stop by one of our 3 retail locations.
If you have a question that isn't answered in the questions above. Please feel free to contact us and we would be more than happy to help!