Return & Refund Policy | Daily Rise Coffee

At Daily Rise Coffee, we believe great coffee fuels great days. If something isn’t right with your order, we’re here to help—because promoting positive energy means taking care of our people.

This Return & Refund Policy applies to all purchases made through Daily Rise Coffee (online and in-store).

Coffee Returns (Fresh Roasted Coffee Policy)

Our coffee is freshly roasted in small batches and considered a perishable product. Because of this, we do not accept returns on opened coffee.

However—if something’s off, we’ll make it right.

You may be eligible for a replacement or refund if:

• You received the wrong product

• Your order arrived damaged

• There is a quality issue with your coffee

 Please contact us within 7 days of delivery with your order number and a quick note.

Unopened Coffee & Retail Products

We accept returns on unopened coffee and retail items under the following conditions:

• Request made within 14 days of delivery

• Product is unused and in original condition

• Proof of purchase is provided

Refunds will be issued to your original payment method or as store credit.

Merchandise & Brewing Equipment

For mugs, apparel, and brewing gear:

• Returns or exchanges accepted within 30 days

• Items must be unused and in original packaging

Non-Returnable Items

The following items are final sale:

• Opened coffee bags

• Gift cards

• Custom blends or private label products

• Limited-release or seasonal items

Café Purchases (In-Store)

We want every drink and every bite to hit just right.

If something’s not up to standard:

• Let a barista know during your visit

• We’ll gladly remake or correct your order

• If you have already left email us right away at coffee@dailyrisecoffee.com

How to Start a Return or Refund

To begin a return, please contact us:

Email: coffee@dailyrisecoffee.com
Include:

• Order number

• Description of the issue

• Photo (if applicable)

We’ll respond quickly and work with you to find the best solution.

Refund Processing

Once approved:

• Refunds are issued to the original payment method

• Processing time: 3–7 business days depending on your bank

Shipping Issues

Daily Rise Coffee is not responsible for:

• Delays caused by carriers or weather

• Incorrect shipping addresses provided at checkout

If your package is lost or arrives damaged, reach out—we’ll help resolve it.

Why Our Policy Is Structured This Way

As a local, certified organic coffee roaster, we prioritize:

• Freshness and product quality

• Fairness to all customers

• Sustainable small-batch production

Because coffee is a perishable food product, return policies differ from traditional retail—and we aim to balance flexibility with quality control.

The Daily Rise Promise

If something’s not right, we’ll do everything we can to make it right.

That’s how we build community. That’s how we do business.
That’s Daily Rise Coffee.